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I called for a takeout order and ordered 5 boneless wings and extra crispy chips along with other things. I got home and realized I was given 5 overcooked bone in wings and soggy fries. I called to explain the issue and see what could be done since I'm over 30 minutes away from this location. I was told by the manager that the only way for me to get this resolved is if I brought the food back. I explained that's kind of out of the way and I just want this refunded. She proceeded to tell me I could bring it in whenever, it didn't have to be today it could be this weekend if I wanted but she could not do anything for me till I returned the food. I proceeded to ask well I'm having to bring back food that was wrong just to get a refund on these items. Not the whole order! She said I packed that personally so I know it was exactly as the ticket said. I said that's fine and I'm not arguing that but it's not what I originally asked for. So needless to say always check your food before you go! 🙃